TRUE BLACK & WHITE FAQ

1.  When will I get my True Black & White prints?

For True black and white prints up to 10"x15", we print your order and ship it to you within 2-4 days. Priority Mail is usually 2-4 days, and FedEx Ground is usually 1-5 days, and FedEx 2 Day Air is also available.
For B&W prints larger than 10"x15" (see No. 2. below) from our main Fromex website at https://fromex.com/product-info/bw-posters , we print your order and ship it to you within 1-2 days. Available shipping is the same as above.

2. What sizes are available?

The ILFORD black and white paper that we use for True B&W prints is available on rolls up to 10" wide. So the largest print size is 10" x 15". Our standard sizes are wallets, 3.5"x5", 4"x6", 5"x7", 8"x10/12" and 10"x15", but we can print any sizes in between. For B&W prints larger than 10" wide, and up to 44" x 96", we offer giclee wide format archival luster paper printing. To order these, go to our B&W Enlargement page on our main Fromex website https://fromex.com/product-info/bw-posters.

3. My image file will not upload?

When ordering online, you must use JPG or PNG files only. You cannot upload TIF, PSD, PDF, RAW or any other file types.

4. Can I print from Facebook, Instagram or my Cloud account?

YES. From your computer or mobile device, you can print directly from your accounts at FaceBook, Instagram, Flicker, Picasa, Google Drive, Gmail, One Drive, Take Picture and FTP. We are also adding more image storage sites soon. You simply go to https://trueblackandwhiteprints.com and order prints online. You will then be able to access your images directly through the Fromex B&W site.

5. What paper finishes are available?

The ILFORD true black & white paper is available in Glossy or Pearl. The finish you select is for the entire order, so if you want different finishes you will need to explain that in the Comment Box (located in the Options menu), or place two different orders.

5. Can I get borders on my prints?

Yes, we offer standard white borders at no additional charge, and a variety of other borders like sloppy, keyline, black, etc for an additional setup charge of $3.00.

6. Can I crop my photos?

Yes, you can zoom in on any photo and then adjust the location in the box.

7. Can I order a custom size?

Yes, we can print any size up to 10x15. Be sure that your image file is the same aspect ratio as your file print size so there is no cropping. Then order the next larger size aluminum. Explain what you want in the Comment Box located under Print OPTIONS.

8. Do you print real Black & White?

Yes we do. Very few digital printers in the country actually offer true Black & White prints from digital files. Select the True B&W sizes from the dropdown choices when ordering. We print B&W on Ilford silver gelatin paper multi-contrast RC paper using Ilford chemicals for a true B&W print. For more information on the true B&W process, go to this page on this website:

https://trueblackandwhiteprints.com/print-process

9. Will the prints match my monitor?

If your monitor is properly calibrated they should be close, but never exact. We cannot match the image on an uncalibrated monitor that we cannot see! We will correct your prints for contrast and density to what we feel is the best possible print. The perfect B&W print is a personal preference; some like high contrast blacks and whites, and others prefer a complete tonal range in between. If we guess wrong, please let us know what you like. 

 If you have a properly calibrated monitor, and you have have made corrections to your images in Photoshop or other image editing programs, and you want us to print without any corrections, please advise us of that in the Comment Box (located in the Options menu). Be aware, that if we print without corrections, we are not responsible for the results and will not make a refund if you are not satisfied.

10. Can I order from my phone?

Yes, you can easily order directly from your phone or tablet. Simply search for Fromex B&W or go to http://www.trueblackandprints.com/ on your phone or tablet's web browser and you will be connected to the Fromex Responsive Website. Just follow the prompts for easy online ordering from your mobile device.

11. Can I just email the files to you to print?

We highly recommend that you DO NOT. It is the least efficient way to send orders. It will add a day or more to the order process and we charge an additional $10 per order. We will probably have to email you back muliple times with questions regarding print sizes, cropping, finish, cost, payments method, shipping address, phone and more. When you send an online order, your files go directly into the print que on our server with all necessary printing information.

12. What are the payment options?

Please be aware that there is a $10 minimum order for all online, mail, phone and in-house orders.
We offer two secure online payment methods: You can pay online safely with your credit card through STRIPE or with PayPal. Both are fast, easy and very safe. If you are not comfortable using either online method, then you can select to have us call you for your credit card information. If you have an established House Account with us, you can select that and we will invoice you.

13. What if I'm not happy with the prints?

We guarantee our work and will re-print any order if you are not satisfied or refund your money. The only exception is noted above for orders printed WITHOUT CORRECTIONS.

14. How do I order?

Use the links at the top of this page to order from either digital files or film.